Crisis Management Course

Learn the most up-to-date techniques and methodologies to effectively handle crises.

Join our full immersion in the key principles and best practices of crisis management.

Why take a Crisis Management course?

Today more than ever, organizations need very solid Incident Response and Crisis Management skills to help safeguard the health and safety of their employees and meet their corresponding legal obligations.

Critical events can now come from many directions all at the same time, so a rigorous defense based on a deep understanding of Crisis Management tenets often makes the difference between continued growth on one hand and rapid decline on the other.

What well-trained Crisis Management teams do best is make sure that their people are safe to do their best, keeping their hard work and ingenuity securely directed towards the organization’s objectives.

Preparedness cannot stop at the Crisis Management team, however. An ever-changing world prevents anyone from reaching total organizational resilience, but that does not mean that well-led organizations or companies can afford to rest on their laurels. On the contrary: they must embed proper Crisis Management behavior at every level – HQ and subsidiary branches, management and operations, global and local.

What can you do after this course?​

PANTA RAY’s Crisis Management course offers a substantial overview of Crisis Management first principles and best practices to help dedicated professionals understand the methodology at the basis of good Crisis Management systems.

Who is this course for?​

Anyone who has a professional interest in Crisis Management, be it a senior executive or a young professional eager to start a career in the fields of Business Continuity, Crisis Management, Risk Management, Health Safety and Environment, Safety and Security, and Disaster Recovery. Students will leave the course with the skills and knowledge necessary to implement an effective Crisis Management system.

How is the course built?​

PANTA RAY’s Crisis Management course offers a substantial overview of Crisis Management first principles and best practices to help dedicated professionals understand the methodology at the basis of good Crisis Management systems.

It also features an extensive focus on Crisis Communications tools and best practices to provide PANTA RAY customers with 360° coverage of essential crisis management skills.

PANTA RAY is a Business Continuity Institute (BCI) Licensed Training Partner so, aside from the lecturer’s own significant experience, PANTA RAY draws all its course material from the latest global thinking in Business Continuity and Crisis Management, such as the BCI’s 2018 Good Practice Guidelines and other relevant international standards (ISO 22301: 2012, BS 11200).

Accordingly, international-level experts will deliver a day-long lecture per the course structure outlined here:

Continuity & Resilience

–             Origins and Evolutions

Crisis Management

–             Core Concepts

–             Principles

–             Who are the stakeholders?

Crisis Management as Strategic Business Continuity

–             Policy & Program Management

–             Embedding BC and Resilience

–             Risk and Threat Analysis

–             Strategies and Tactics Design

–             Crisis Plan

–             Validation (Tests and Maintenance)

Building a Crisis Management Framework

–             Defining a Policy

–             Resilience and Crisis Management in Organizational Cultures

Crisis Communication Framework

–             Crisis Communication Strategy Must-haves (templates, mass notification tools etc.)

Building a Crisis Management Capability

–             Crisis Scenarios

–             Crisis Management Plans

Crisis Leadership

–             Roles and Responsibilities

Crisis Management Teams

–             Who should they involve?

–             Crisis Management as a Joint-Venture

Strategic Crisis Decision-Making

–             How are decisions made?

–             Why is decision-making in a crisis challenging?

–             Effective decision-making

Crisis Communications Capability

–             Crisis Room Behavior Protocol

–             Internal Communication (tools and best practices)

–             External Communication (tools and best practices)

–             Case Studies

Training, Exercising, and Learning from a Crisis

–             Learning and Developing Strategy

–             Skills Development

–             Types of Exercise

–             Post-Crisis and Post-Exercise Activity

Meet our trainers

All of our trainers for this course are BCI Approved Instructors and have an extensive experience in theory and practice of organizational resilience.

Gianna Detoni FBCI

Alberto Mattia MBCI

THE CRISIS MANAGEMENT COURSE
These are the dates for the CM course

Pick your favorite, download the subscription form by clicking below and follow the instructions in the PDF to book a session.

We can also organize dedicated sessions in different dates and locations for a minimum of 5 participants. Send us a message if you want to know more.

Click on each session for details

Cost of the course: €2.000 + VAT (where applicable).

This session is delivered in Italian.

Cost of the course: €2.000 + VAT (where applicable).

This session is delivered in Italian.

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